Public Offer Agreement for the Sale of Goods by Mail Order Companies or via the Internet

1. General provisions

1.1. The relationship between the Buyer and the Seller is based on this Public Offer Agreement.

1.2. The Agreement is public and regulated by Articles 633, 641 of the Civil Code of Ukraine.

1.3. The terms of the Agreement are the same for all Buyers.

1.4. By purchasing the Product, the Buyer accepts the terms of this Agreement.

1.5. The following terms are used in the Agreement:

• Platform – the Operator's website at https://pylypenkohandmade.com/, where the Products, their descriptions and prices are published.
• Client (Buyer) – a natural or legal person who orders and pays for the Products.
• Seller – sole proprietor (FOP) Anastasiia Yevhenivna Pylypenko (the sole seller and operator of the Platform).
• Product – handmade products and other goods, information about which is posted on the Platform.
• Acceptance of the Agreement – payment for the Goods by the Buyer in accordance with the terms and offers posted on the Platform.

1.6. The Operator independently carries out the sale of Goods on the Platform.

2. Subject of the Agreement

2.1. The contract is considered concluded from the moment the Buyer accepts all the terms of the Agreement.

2.2. The Seller undertakes to deliver the Goods to the Buyer, and the Buyer agrees to accept and pay for them.

2.3. The Seller conducts trade in accordance with the current legislation of Ukraine.

2.4. The date of conclusion of the Agreement is the date of the Buyer's order placement and receipt of electronic confirmation.

3. Procedure for processing Goods and payments

3.1. The Seller independently carries out the sale, processing of orders, shipment of Goods, and receipt of payment.

3.2. The Buyer places an order through the Platform and provides their details: full name, phone number, email, delivery address / service department. The Buyer is responsible for the accuracy of the provided information.

3.3. The main criteria for identifying the Product: name, description, photo, specifications.

3.4. The Seller is obliged to provide the Buyer with information about the Product, delivery conditions, composition, specifications, etc.

3.5. Payment is made:

• to the Seller's bank account;
• online through connected payment systems;
• cash on delivery;
• other methods according to the information on the Platform.

3.6. Currency of payment – hryvnia.

3.7. The paid Product is considered acceptance of the terms of the Agreement.

3.8. Payment methods may include:

• 100% prepayment;
• payment through payment systems;
• cash on delivery;
• payment upon self-pickup.

4. Rights and obligations of the parties

4.1. The Seller undertakes to:

• sell the Goods ordered by the Buyer;
• provide accurate information about the Product;
• ensure the possibility of payment;
• fulfill the terms of the Agreement.

4.2. The Seller has the right to:

• change the terms of the Agreement;
• change the assortment and prices;
• to provide discounts;
• to involve third parties (delivery services, payment systems).

4.3. The Buyer agrees to:

• fulfill the terms of the Agreement;
• provide accurate information;
• pay for the Product;
• accept the order and check its quality.

4.4. The Buyer has the right to:

• receive information about the Product;
• demand proper fulfillment of the terms of the Agreement.

4.5. The Operator has the right to:

• change the terms of the Agreement;
• collect and process Buyer data;
• temporarily suspend the operation of the Platform for technical work.

5. Delivery of Goods

5.1. Delivery is carried out by the service 'Nova Poshta' or another operator.

5.2. The Seller sends the Buyer the tracking number for monitoring.

5.3. The cost of delivery is paid by the Buyer.

5.4. The Buyer is obliged to check the Goods upon receipt.

5.5. International shipping is charged according to the delivery operator's rates.

6. Product Returns

6.1. Returns are made in accordance with the Law of Ukraine on Consumer Rights Protection.

6.2. The list of goods that are non-returnable is defined by the CMU Resolution No. 172.

6.3. Returns of goods of inadequate quality are possible only upon detection of defects at the delivery office.

6.4. To initiate a refund, the Buyer provides the details and a statement.

6.5. If no claims are made within 14 days, the Product is considered to be of satisfactory quality.

6.6. The Seller may refuse a return under the following conditions:

• the product has been used;
• the packaging/labels are damaged;
• more than 14 days have passed.

6.7. Custom-made Products are non-returnable.

7. Responsibility and Dispute Resolution

7.1. The parties are liable in accordance with the legislation of Ukraine.

7.2. The Buyer is responsible for the accuracy of their data.

7.3. The Seller is not liable for the Buyer's mistakes.

7.4. If the Buyer does not collect the Goods, the delivery costs will be deducted from the refund.

7.5. Disputes are resolved through negotiations.

7.6. In case of inability to reach an agreement, the dispute shall be resolved in court at the Seller's place of registration.

8. Duration of the Agreement

8.1. The Agreement is effective from the moment of acceptance.

8.2. It may be terminated in cases provided for in the Agreement.

8.3. The Seller has the right to change the Agreement without notifying the Buyer.

9. Force Majeure

9.1. The parties are exempt from liability in the event of force majeure circumstances.

9.2. If the force majeure lasts for more than 3 months, the parties have the right to terminate the Agreement.

10. Other conditions

10.1. The Agreement contains all essential terms of the parties' relationship.

10.2. The Seller has the right to make changes to the Agreement.

10.3. The Seller may change the prices of the Goods.

10.4. The invalidity of a specific provision does not affect the validity of the Agreement as a whole.

10.5. Notifications are sent to the contacts provided on the Platform.

10.6. In case of invalidity of a provision, the Parties are obliged to replace it with one that complies with the law.